IPTVONLINE – Refund Policy

Last Updated: January 1, 2025

Please read this refund policy carefully before completing your purchase.

Introduction

Welcome to IPTVONLINE. We strive to deliver a high-quality streaming experience and outstanding customer support. However, we understand that situations may arise where our service may not meet your expectations. This policy explains the conditions under which a refund may be granted.

Non-Refundable Policy After Activation

Once your subscription has been activated, no refunds, changes, or modifications can be made. IPTVONLINE is responsible solely for activating your service for the agreed subscription period. As proof, a screenshot of your active subscription from our panel will be sent to your email.

To avoid any inconvenience, we strongly recommend purchasing a trial plan before committing to a full subscription.

Refund Eligibility (Before Activation Only)

Refunds are available only before the service is activated. To qualify for a refund:

• The request must be submitted before activation of your subscription.

• You must provide valid proof or evidence showing an issue with the purchased service.

• A clear and valid reason for requesting the refund must be provided.

• The request must be made through the IPTVONLINE customer support channel on our website.

Refund Request Process

To request a refund prior to activation, please contact our support team through the IPTVONLINE website. The process is as follows:

1. Provide your reason for the refund request.

2. Our support team will review your case and determine whether it qualifies for a refund.

3. If approved, you will receive a refund form.

4. Complete the form with all required details.

5. Refunds are processed within five (5) business days .

6. Once approved, you will receive confirmation via email, and the refund will be issued to your original payment method.

Refund Exceptions

Refunds will not be granted in the following situations:

• No valid reason or evidence is provided.

• The request is made after the subscription has been activated .

• The customer has violated IPTVONLINE’s Terms and Conditions.

• The customer simply changed their mind after purchasing.

Non-Refundable Items

The following products and payments are not eligible for refunds:

• Trial packages

• Reseller plans

• Recurring subscription payments

Contact Information

If you have questions or need assistance regarding this policy, please contact us through our website. Our support team is available to help with any concerns.

Policy Modifications

IPTVONLINE reserves the right to update or modify this refund policy at any time. Changes will be posted on our website. We encourage customers to review the policy periodically.

Acceptance of This Policy

By purchasing any service from IPTVONLINE, you agree to the terms outlined in this Refund Policy. It is your responsibility to read and understand these terms before completing your purchase.